Commercial Energy Switching
A whole of market utility switching service for your business, together with any commercial clients premises.
The Reliance Commercial Gas & Electricity Utility Switching Service is specifically designed to support
businesses and commercial properties.
We provide a whole-of-market comparison helping ensure you get the best possible deal and maximise the
savings.
The Reliance Console allows you to request quotes for your business or any other eligible property and
(optionally) allows you to attach a copy of your most recent utility bills*.
*Attaching copies of your utility bills helps ensure we get all the information we need with regards your account, your
current provider, your tariff and usage. This saves you having to manually provide this information and helps ensure we
get the best possible match for your business.
Frequently Asked Questions
Are there any costs involved in using this switching service?
We do not need to charge the customer for using this switching service as we get commission directly fromthe supplier for introducing a new customer to them.
How often are the prices updated?
This can depend on the supplier and the market. We are notified directly by suppliers when their prices change. These are then immediately input into our pricing matrix to make sure that the prices you see are as up-to-date as possible. Prices for some suppliers may change every week whilst other suppliers' prices may not be changed for a number of months.
How long does it take to switch suppliers?
Switching suppliers normally takes between 6 to 8 weeks to complete. However, various factors can change this, for example if you are still in contract with another supplier or if the new supplier does not have all information that they require to complete the switch. If you use our online signing service the time taken to switch will be greatly reduced as all details may be input online as well as the signing of the contract.
If I select a supplier to sign online is this signature legally binding?
We offer a number of suppliers, who will accept contracts signed online. We use a well established and trusted electronic signing service, which is both legally binding and secure.
Why should I use your service rather than go directly to the supplier?
We have negotiated special prices with various suppliers, so the prices that we offer will normally be less than you would get if you went directly to the supplier. In addition we handle any issues that may arise, validate your contract and track it all the way to make sure that it is processed as quickly as possible.
Why was my Electricity Supply number (MPAN) not recognised?
We validate your supply number at the first stage of the switching process. This number is used to determine the prices available to you so it is important that the correct numbers are input. Please double check your bill and make sure that you have input it correctly. It is also possible that your current supplier has made a mistake on your bill. You can contact the distributor MPAS service (see numbers below), who will be able to help you obtain an accurate MPAN number. Alternatively you may contact us and one of our product specialists will then be able to find this information for you.
| Area | Area | Area |
|---|
| North Scotland | SSE Power | 0870 9009690 |
| South Scotland | SP Power Systems | 0845 2709101 |
| North East England | CE Electric (NEDL) | 0845 6013268 |
| North West | United Utilities | 0870 7510093 |
| Yorkshire | CE Electric (YEDL) | 0845 3300889 |
| East Midlands | Central Networks | 0845 6030618 |
| West Midlands | Central Networks | 0845 6030618 |
| Eastern England | EDF Energy | 0845 6030618 |
| South Wales | Western Power | 0845 6015972 |
| Southern England | SSE Power | 0870 9050806 |
| London | EDF Energy | 0845 6000102 |
| South East England | EDF Energy | 0845 6015467 |
| South West England | Western Power | 0845 6015972 |
| North Wales, Merseyside, Cheshire | SP Manweb | 0845 2709101 |
I have just taken over a business address. Can I switch suppliers or am I tied to the previous contract?
Yes you can switch suppliers. As this is a Change of Tenancy you are not obliged to retain the previous owners' energy suppliers. When you fill in your contract or use our switching wizard you will see an option to add a date for the Change of Tenancy.
