Introduction

These Terms & Conditions (T&Cs) are a legal document which sets out your rights and obligations, and those of Reliance Letting Solutions Limited in relation the Products and Services available through a network of independent Suppliers via the RLS brand whether delivered via the RLS Website (www.reliancelettingsolutions.co.uk) or via any authorised interface facilitating access to RLS Products and Services.

You must take the time to read and understand this document before becoming a Member of RLS. By becoming a Member you accept that you are entering into a contract with us on the terms of this Agreement.


Becoming a Member
Anybody who establishes an account with us (having accepted these Terms & Conditions) is referred to by us and in this document as a 'Member'. On becoming a Member you will have access to a wide and growing list of Products and Services supplied by a range of independent Suppliers. You can choose which Products and Services you wish to activate/use.

All Members must be legally entitled to order Products/Services provided via RLS (subject to the self administered restrictions you place on your account and for which you are responsible). Where the User is a limited company, Partnership or other entity (an 'entity'), you undertake that:

  1. you are entitled to enter into this Agreement on behalf of the entity,
  2. the entity will be bound to this Agreement in the same way as you, and
  3. this Agreement will accordingly be enforceable both against you and the entity.

 

  1. Reliance Letting Solutions Limited:
    1. Membership of RLS is entirely at our discretion and may be withdrawn at any time should we feel your use of the Products/Services is detrimental to RLS, our Suppliers and/or its other Members.
    2. When establishing your Membership with RLS you can also register Members of staff/associates and set permissions enabling them to activate new services and/or order Products/Services that have already been activated. It is your responsibility to ensure user privileges are accurate and updated as and when circumstances change.
    3. RLS reserves the right to update our Terms & Conditions at any time. You will be notified of any update and have the option to accept or decline.
      1. Declining the Terms & Conditions for RLS will result in your Membership being cancelled, your account closed and payment for any outstanding balance in relation to Products/Services used/ordered will become immediately payable.
    4. Membership of RLS is provided without charge and no rights are assigned enabling any Member to impose a charge to facilitate access.
    5. Each user is responsible for the maintenance of their account, including, but not limited to taking all reasonable steps to protect their password.
    6. Should you become aware of any unauthorised access to your account you must contact us immediately. (See 'Our Details' later in this document for our contact details.)
  2. Website:
    1. This section refers to the RLS Website, www.reliancelettingsolutions.co.uk
    2. You will be able to access the majority of this Website without having to login. However, particular areas of this Website and the ability to order Products/Services will only be accessible once you have become a Member.
    3. You are permitted to use our Website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this Website must not be republished online or offline without our permission.
    4. Links to third party Websites located on this Website are provided for your convenience only. We have not reviewed each third-party Website and have no responsibility for such third party Websites or their content. We do not endorse the third-party Websites or make representations about them or any material contained in them. If you choose to access a third-party Website linked to from this Website, it is at your own risk.
    5. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

      6. (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

      (b) you do not misrepresent your relationship with us or present any false information about us;

      (c) you do not link from a Website that is not owned by you; and

      (d) your Website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

    6. If you choose to link to our Website in breach of Paragraph 2.5 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
    7. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, Websites do sometimes encounter downtime due to server and, other technical issues. We will not be liable if this Website is unavailable at any time.
    8. This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
    9. When using our Website you shall not post or send to or from this Website any material:

      10. (a) for which you have not obtained all necessary consents;

      (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

      (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

      We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this Website in breach of paragraph 2.9

  3. Privacy & Data Protection:
    1. RLS take the security of our Members information very seriously. Work to keep all information secure is an ongoing priority.
    2. RLS will not disclose information about a Member, their company, users or account to any third party without seeking permission from the Member.
    3. Member details will be passed to Suppliers of RLS only when a Member activates a Product/Service and places orders for already activated Products/Services enabling the Partner to meet their obligations.
      1. RLS will pre-agree what information is required to facilitate a Partner meeting their obligations and restrict data access accordingly.
      2. All Members are responsible for their own disclosure of information to RLS and our Suppliers and must take adequate steps to protect information relating to both their staff and clients as appropriate.
  4. Products & Services:
    Becoming a Member of RLS does not automatically activate any of the Products/Services provided via RLS. As a Member you have the ability to select which Products/Services you wish to use and must activate them before being able to use them.
    1. When activating a Product/Service (or in some instances a range of Products/Services) you will be presented with Terms $amp; Conditions that relate to the use and delivery of those Product(s)/Service(s).
      1. Members acknowledge that these Terms & Conditions are both Product/Service and Supplier dependent and no assumption should be made that there is any commonality between the various Terms & Conditions. It is the Members responsibility to take the appropriate amount of time to read and consider the Terms & Conditions before proceeding.
    2. The Product/Service will not be activated until the relevant Terms & Conditions have been accepted.
    3. Once a Product/Service has been activated, the ability to order will be restricted in accordance with individual user profiles as administered by the Member.
    4. Our Suppliers may from time to time wish to update Terms & Conditions. Where this happens in relation to Products/Services you use, you will be advised of the new Terms & Conditions and be presented with an opportunity to accept or decline.
      1. Declining the Terms & Conditions of any Product/Service will disable the Product/Service from your account, resulting in an inability to order or use that and any related Product/Service.
    5. The cost of all Products/Services are subject to change. Where possible we will advise you 28 days in advance.
    6. Whilst the Products/Services provided via RLS are for the benefit of our Members and their businesses, our Members are entitled, at their discretion, to pass on these charges to their customers and in doing so to charge a fee for provision of a Product/Service they feel appropriate.
    7. Products/Services may with withdrawn from RLS at any time.
    8. New Products/Services may be added to RLS but will not automatically appear as activated within your account.
    9. RLS reserves the right to change the Supplier where we feel this is in the best interests of our Members, including but not limited to, instances where a Supplier repeatedly fails to deliver the highest quality of service expected by RLS or the Supplier's offering to Members of RLS fails to provide sufficient added value or discount.
    10. All Products/Services provided via RLS will be subject to VAT (or where applicable IPT), both VAT and IPT (where applicable) will be charged at the prevailing rate and updated to reflect changes as and when appropriate.
  5. Complaints
    1. We agree to take all reasonable steps to inform you at the earliest possible opportunity of any impediment that impacts or may impact on our ability to deliver the Product to our Members.
    2. Products which are either not delivered within the timescales specified or delivered in an unsatisfactory condition are eligible for a full no quibble refund from RLS.
    3. RLS will use our best endeavours to ensure the highest possible quality of service, although we cannot guarantee or be held responsible for the individual or collective failure of our Supplier(s).
  6. Brand & Trademarks
    1. The RLS brand, logo and those of our Suppliers are subject to copyright/trademark as appropriate.
    2. Members wishing to replicate the RLS brand/logo or that of our Suppliers, must seek permission in writing and restrict their activities according to any written consent.
  7. Accounts:
    When becoming a Member of RLS you can choose to pay for Products/Services either by credit card (on a pay as you go basis, i.e. your card will be charged as and when Products/Services are delivered) or establish a credit account and pay by Direct Debit.
    1. Credit Account
      1. You will be issued an itemised invoice generated by us, on or around the 1st working day of the month.
      2. The 'amount due' will be collected (in full) by Direct Debit on the 15th of the month or closest bank processing day.
      3. If for whatever reason including, but not limited to, insufficient funds, change in account details etc we are unable to collect the amount due, the outstanding balance will be subject to a late payment surcharge of £25.00.
      4. If overdue amounts are paid by credit card, these will be subject to credit card surcharge of 4% (Such surcharges reflect fees imposed by the banks.)
      5. We reserved the right to withdraw a credit account for any reason, including but not limited to: repeated late payment (whether consecutive or not) updated credit information etc.
        1. Where possible, we will seek to advise you in advance of any decision to terminate your credit account.
        2. Should a credit account be terminated, whether by yourself or by RLS, any fees due must be paid in full.
    2. Credit Card Accounts:
      1. Whenever an order is completed we will seek authorisation from your bank to charge your account.
      2. All payments made by credit card will be subject to a surcharge of 4%. (Such surcharges reflect fees imposed by the banks.)
      3. Clients wishing to switch to a credit account will be subject to credit referencing.
  8. Disclaimer
    1. We take all reasonable steps to ensure that information, whether presented on our Website of via an authorised interface in relation to RLS, our Suppliers and the Products/Services available via RLS is correct. However, we do not guarantee the correctness or completeness of such material.
    2. We may make changes to such material in any interface at any time and without notice.
    3. The material is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of the RLS Products/Services on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to all authorised RLS interfaces.
    4. RLS are NOT a firm of solicitors or insurance company. We provide access to a range of Products/Services to our Members. Where a specialist service is required i.e. solicitor and/or law firm you will be referred to a firm which is regulated by the SRA (Solicitors Regulation Authority) or equivalent. You are not obliged to accept any referral made by Letting RLS or our Suppliers.
  9. Matters Beyond Reasonable Control:
    1. Either party's performance of any obligation under this Agreement, other than payment obligations, shall be excused to the extent that it is hindered, delayed or otherwise made impractical by:

      2. (i) the acts or omissions of the other party or any internet service provider;

      (ii) flood, fire, earthquake, strike or riot; or

      (iii) any other cause (whether similar or dissimilar to those listed) beyond the reasonable control of that party.

  10. Assignment:
    1. We reserve the right to assign this Agreement, and to assign or subcontract any or all of our rights and obligations under this Agreement, but will not do so in such a way as to reduce any guarantees you are given under this Agreement. You may not, without our written consent, assign or dispose of this Agreement, nor subcontract any of your rights and obligations under it.
  11. Enforcement:
    1. In the event that any term of this Agreement is held to be invalid or unenforceable by judicial decree or decision, the remainder of this Agreement shall remain valid and enforceable.
  12. Exclusion of Liability:
    1. Neither we nor any other party (whether or not involved in the provision of Products/Services via RLS), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your Membership of RLS. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with RLS.
    2. Nothing in these Terms shall exclude or limit liability for:

      3. (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977);

      (ii) fraud;

      (iii) misrepresentation as to a fundamental matter; or

      (iv) any liability which cannot be excluded or limited under the law of the England & Wales.

  13. Law:
    1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales.